Troubleshooting

This section lists the most common problems and describes how to fix them.

ClassNotFoundException

On the plug-in status page or in the appserver log: The plug-in is not correctly installed or not installed at all. Check the contents of the engine.ear file and verify that all the libraries located in <plugin-name>/lib are present in the EAR file's lib folder.

404 Not Found

In the browser, when accessing a plug-in-related link: This may be caused by the webapp not being updated with the plug-in files. Please check that the corresponding WAR file has been updated by the assembly tool and redeploy the webapp if necessary. Note that the correct WAR file to deploy is located in the assembly tool's dist/war folder, not in ECE_HOME/webapps.

ClassCastException, NoSuchMethodError

In the appserver log or in the browser: A code version issue - there is a mismatch between the code version of Escenic and the code version of the plug-in. Contact Escenic for an update.

For other problems contact Escenic support.