Issue a Support Request
Whenever you send a support request to Escenic, you should include full information about your current server setup. The simplest way to do this is to:
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Select this option.
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Copy the information listed on the displayed page.
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Paste the information into the body of a mail.
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Send the mail to support@escenic.com.
In some browsers you can create the mail automatically by clicking on the send all this as an e-mail link on the displayed page.