Troubleshooting

This section lists some common problems and describes how to fix them.

ClassNotFoundException

This may appear on the plug-in status page or in the application server log. It indicates that the plug-in is not correctly installed or not installed at all. Check the contents of the engine.ear file and verify that all the libraries located in lucy/lib are present in the EAR file's lib folder.

404 Not Found

This may appear in the browser, when accessing a Lucy-related link. It probably means that the web application has not been updated with the plug-in files. Check that the corresponding WAR file has been updated by the assembly tool, and redeploy the web application if necessary. Note that the correct WAR file to deploy is located in the assembly tool's dist/war folder, not in escenic-home/webapps.

ClassCastException, NoSuchMethodError

This may appear in the application server log or in the browser. It means that there is a mismatch between the code version of the Content Engine and the code version of the plug-in. Contact Escenic for an update.

For other problems contact Escenic support.