Troubleshooting
This section lists some common problems and describes how to fix them.
- ClassNotFoundException
-
This may appear on the plug-in status page or in the application server log. It indicates that the plug-in is not correctly installed or not installed at all. Check the contents of the
engine.ear
file and verify that all the libraries located inlucy/lib
are present in the EAR file's lib folder. - 404 Not Found
-
This may appear in the browser, when accessing a Lucy-related link. It probably means that the web application has not been updated with the plug-in files. Check that the corresponding WAR file has been updated by the assembly tool, and redeploy the web application if necessary. Note that the correct WAR file to deploy is located in the assembly tool's
dist/war
folder, not in escenic-home/webapps
. - ClassCastException, NoSuchMethodError
-
This may appear in the application server log or in the browser. It means that there is a mismatch between the code version of the Content Engine and the code version of the plug-in. Contact Escenic for an update.
For other problems contact Escenic support.